Conversion rate from phone orders
Higher AOV vs web orders
Of orders placed on Switchboard are by registered/repeat orderers
Switchboard
Streamline operations by enabling your staff or call center agents to quickly digitize and route phone orders to your restaurant.
Switchboard is an intuitive order management tool that ensures call-in orders arrive at your POS just as seamlessly as those placed online.
Customize your order interface
Create a specialized restaurant menu just for Switchboard that allows agents to quickly place orders and deliver a better guest experience.
Agents can order exclusive items
Search based on multiple menu criteria
Change handoff mode and time if needed
Easily add items and update quantities
Store contact info and order history
Even if your call drops, order and guest information are saved in the cloud. Offer food and drink suggestions to guests based on their saved order history and internal product descriptions.
Provide a better way to pay
Send guests to a payment portal via SMS so they can pre-pay for orders from their mobile devices rather than recite credit card information over the phone.
Reduces PCI scope for call centers
Guests can quickly enter payment info and tip
Enable guests to review order before submitting
Saves time and improves conversion
Customers who use Switchboard
Olo has helped us tremendously by serving as a centralized hub for all of our digital ordering platforms. This central ordering allows our team to see trends at a systemwide level while simplifying the lift for our operators.
We had to choose a partner that would not only help us get up-to-speed with guest expectations but also help us to build toward the future. Digital sales have climbed to the highest levels ever for the organization.
Restaurant growth starts here
Digitize phone orders with Switchboard.
