Manage feedback and track trends
Aggregated review sources
of guests consider online reviews influential
Workstream to manage all your reviews and feedback
Sentiment
Listen, analyze, and adapt to feedback in real-time to gain a deep understanding of the “why” behind guest satisfaction.
Leverage your aggregated insights to foster brand loyalty, win back unhappy guests, and turn review sites into reliable acquisition channels.
Manage all your reviews in one place
Ensure your brand consistently exceeds guest expectations with streamlined review monitoring that eliminates the need to log into review platforms one by one. Popular review sites include:
Grubhub
OpenTable
Tripadvisor
Yelp
Yellow Pages
Harness direct guest feedback
Use automated surveys to collect first-party data, intercept and engage with negative feedback to prevent churn, and encourage happy guests to share their experiences on review sites to boost your online visibility.
Create a culture of guest-centricity
Proactively build a 5-star reputation across all your restaurant locations by making it simple for stakeholders to understand and take action on guest feedback in real time.
Automate the organization, delegation, and escalation of incoming reviews
Use sentiment analysis to understand what’s driving positive and negative experiences
Ensure brand consistency with generative AI and pre-approved response libraries
Dynamically personalize responses with guest names, store locations, and other details
Spot trends before they impact sales
Increase guest satisfaction, frequency, and retention with dynamic dashboards and schedulable reports that unlock data-driven decision-making. Plus, discover how your brand reputation stacks up against the competition across key metrics like average response time, total reviews, and guest sentiment.
Customers who use Sentiment
Olo has nearly single-handedly changed the game in our restaurant group. Their Host and Guest Engagement solutions have supercharged our ability to run our dining rooms while also engaging with internal and external feedback.
Restaurant growth starts here
Manage feedback and track trends with Sentiment.
