Manage feedback and track trends


Aggregated review sources


Categories to evaluate guest sentiment


Workstream to manage all your reviews and feedback


Keep tabs on guest satisfaction and respond directly to reviews from one convenient dashboard.

Our reputation management tool aggregates real-time feedback from multiple sources and annotates the sentiment so you can quickly gauge what guests think about the dining experience—and how to improve.

Aggregate and respond to feedback
Restaurant-specific sentiment analysis
Contextualize reviews with CRM data
Monitor and report on trends
SENTIMENT features

Manage all your reviews in one place

Gone are the days of logging in to multiple platforms to read and respond to reviews. With Sentiment, you can effortlessly monitor and engage with aggregated feedback from:

Your website

Direct surveys






Connect reviews to guest profiles

Better understand and thoughtfully respond to feedback with context about each guest and their visit history. By syncing guest profiles from your restaurant CRM to individual reviews, you can personalize each response and boost retention.

Make sense of all the noise

Keep tabs on guest satisfaction overall, by location, or by category (e.g. service, food, etc.) with restaurant-specific sentiment analysis. Machine learning analyzes the sentiment of each comment and categorizes terms so you can effortlessly filter feedback and take action.

Spot trends before they impact sales

Uncover powerful insights with high-level reporting and the ability to dig into specific reviews tied to sentiment trends. Stay connected with daily summary reports and leverage that intel to grow your business.

Customers who use Sentiment

Olo has nearly single-handedly changed the game in our restaurant group. Their Host and Guest Engagement solutions have supercharged our ability to run our dining rooms while also engaging with internal and external feedback.

Restaurant growth starts here

Manage feedback and track trends with Sentiment.