Manage feedback and track trends
Aggregated review sources
Categories to evaluate guest sentiment
Workstream to manage all your reviews and feedback
Sentiment
Keep tabs on guest satisfaction and respond directly to reviews from one convenient dashboard.
Our reputation management tool aggregates real-time feedback from multiple sources and annotates the sentiment so you can quickly gauge what guests think about the dining experience—and how to improve.
Manage all your reviews in one place
Gone are the days of logging in to multiple platforms to read and respond to reviews. With Sentiment, you can effortlessly monitor and engage with aggregated feedback from:
Your website
Direct surveys
OpenTable
Tripadvisor
Connect reviews to guest profiles
Better understand and thoughtfully respond to feedback with context about each guest and their visit history. By syncing guest profiles from your restaurant CRM to individual reviews, you can personalize each response and boost retention.
Make sense of all the noise
Keep tabs on guest satisfaction overall, by location, or by category (e.g. service, food, etc.) with restaurant-specific sentiment analysis. Machine learning analyzes the sentiment of each comment and categorizes terms so you can effortlessly filter feedback and take action.
Spot trends before they impact sales
Uncover powerful insights with high-level reporting and the ability to dig into specific reviews tied to sentiment trends. Stay connected with daily summary reports and leverage that intel to grow your business.
Customers who use Sentiment
Olo has nearly single-handedly changed the game in our restaurant group. Their Host and Guest Engagement solutions have supercharged our ability to run our dining rooms while also engaging with internal and external feedback.
Restaurant growth starts here
Manage feedback and track trends with Sentiment.
